Your client upgraded their Voice Portal to an Avaya Aura Experience Portal (AAEP) and upgraded Avaya Proactive Outreach Manager (POM) software. Now their POMDriverApp application which is located on a separate application server is not working.
What would be causing this problem?
A. A remote database was not configured on the AAEP.
B. The new POMDriverApp provided with the POM software was not deployed on the application server.
C. There are no Announcement Port licenses available for the POMDriverApp.
D. The user has incorrect roles assigned.
A customer has chosen the Avaya Aura Experience Portal (AAEP) software only offer.
What are the minimum hardware specifications for a customer supplied AAEP server machine?
A. dual 1.8 GHz Pentium 4, z GB of RAM, 100/1000 Base-T Ethernet controller full duplex
B. single 2.4 GM/ Pentium 4 with hyper threading enabled, 4 GB of RAM, 100/1000 Base-T Ether controller full duplex
C. dual 1.6 GHz Pentium 4, 4 GB of RAM, 100/1000 Base-T Ethernet controller full duple
D. dual 1.8 GHz Pentium 4, 4 GB of RAM, 100/1000 Base-T Ethernet controller half duplex
You have just installed Proactive Out roach Manager (POM) 2 SP 4 or newer on your Avaya Aura Experience Portal (AAEP) 6.0. You run your first campaign and the POM monitor appear to show an Active Job, but no outgoing calls appear to be made. You notice the following entry in the CrnpMgrService.out log file:
@2011-10-21-02-32-43|P_POMCM002|ERROR|POMCM|||OUT call web service returned fault:
Transport error: 401 Error: Unauthorized | 22.214.171.124 ####
Which step must you take to correct the issues and continue with this procedure?
A. Login to Experience Portal Manager (EPM) using a user with an assigned role of “Administration” and ensure that the Outcall User Name and Password administered in POM Configuration > POM Server > Outbound Settings > Voice Server link is the same as in User Management > Users > and that it is enabled and not locked.
B. Login to EPM using a user with an assigned role of “Administration” and ensure that the Outcall User name administered in POM Configuration > POM Server > Outbound Settings > voice Server link has the assigned role of “Web Services”.
C. Login to EPM using a user with an assigned role of “Administration” ensure that the Outcall U Name and Password administered in System Configuration > VPMS Servers > VPM5 Settings > Web Service Authentication > Outcall is the same as in User Management > Users > and then enabled and not locked.
D. Login to EPM CLI using a Linux user with root permissions and ensure that the Outcall User Nan and Password administered in POM Configuration > POM Server > Outbound Settings > Voice server link contains a valid password and” is not locked.
Consider that Proactive Outreach Manager (COM) has been implemented, administered and is now in live production. The POM Monitor can be used for real-time monitoring of the active
campaigns and data imports.
Which two statements arc correct? (Choose two)
A. A global user that has POM administration and POM Campaign Manager roles can monitor all the campaigns and data imports across all organizations.
B. An organization user can monitor campaigns and data Imports created by the users belonging to the specific organization.
C. The Avaya Aura Experience Portal super-root user can monitor all the campaigns and data imports | across all organizations.
D. Lightweight Directory Access Protocol (LDAP) has to be configured to enable users to have appropriate privileges to monitor POM Campaigns in real-time.
Under Skill configuration, the cache freshness Is 10 seconds and slacktime is 5 seconds.
When the first call arrives into the system, Intelligent Customer Routing (ICR) Core performs polling and updates cache with the routing result for this skill and provides routine] Information to this < After 12 seconds, another call arrives for the same skill.
What would happen next?
A. ICR Core performs polling and updates the cache. II then provides routine) information to this call.
B. ICR Core provides routing information from the cache. It then performs polling and updates the cache.
C. IRC Core will not perform polling. It provides routing information from the cache.
D. ICR Core performs polling and provides routing information, but the cache is not updated.
You are installing a new Avaya Aura Experience Portal system.
Which three Experience Portal Manager (EPM) web pages must you configure in order to get the system to take a call? (Choose three)
A. Alarm Codes
C. EPM Servers
D. MPP Servers
E. VoIP Connections
Before installing Avaya Proactive Outreach Manager (POM) software on the Avaya Aura Experience Portal (AAEP) system Unit will perform voice campaigns, which three features must be enabled or configured on the AAI P? (Choose three)
A. A remote database.
B. Adequate telephony ports are available on the AAEP equal to or greater than number of POM ports.
C. H.323 or SIP ports configured and in service.
D. A separate application server is required to run POM applications.
E. The correct number of AAEP and POM licenses for features required.
Your client reported they received an alarm message from the Avaya Proactive Outreach Manager (POM): code P_POMCD007, Event text Schedule Manager Could Not Be Started.
What would you check to identify the cause of this message?
A. Verify that the Media Processing Platform (MPP) is operational.
B. Verify that the application server is working correctly.
C. Verify that the Experience Portal Manager (EPM) can communicate with the MPP.
D. Verify that the database is valid and is functioning.
Which completion code is updated when any contact gets restricted due to Do Not Call (DNC)?
C. Restricted DNC
Which two statements about a completion code are true? (Choose two)
A. When using a custom completion code, it needs to be included in a contact strategy.
B. When using a custom completion code, it needs to be selected using the campaign Creation Wizard (CCW) while creating a campaign.
C. One needs to include a system completion code in CCW to use a completion code.
D. Completion codes are hard coded and new completion codes cannot be created.
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