CCBA – Certification of Competency in Business Analysis Designation: CCBA Exam
CCBA Questions & Answers
Exam Code: CCBA
Exam Name: CCBA – Certification of Competency in Business Analysis Designation
Q & A: 302 Q&As
You are the business analyst for your organization and preparing to plan the business analysis
approach. There are three inputs to the business analysis approach. Which one of the following is
not an input to this approach?
A. Organizational process asset
B. Expert judgment
C. Enterprise environmental factor
D. Business need
Enterprise environmental factors are the rules, policies, and procedures that the business analyst
must adhere to. These are already established and therefore are not considered to be inputs to
this process. The three inputs to the plan business analysis approach are business needs, expert
judgment, and organizational process assets.
Bradley is working with the business analyst Marsha to prioritize requirements for their
organization. Marsha insists that the requirements be ranked on the cost-benefits analysis of the
relative value to the organization. What type of prioritization approach does Marsha want to use in
A. Likelihood of success
B. Business value
D. CBR Ratio
Marsha wants to utilize the business value of the requirements using a cost-benefit analysis of
each requirement. The requirements with the higher value are most important.
Answer: A is incorrect. This is not a valid approach to be used in this scenario.
Answer: D is incorrect. There is not a basis for prioritization called the CBR ratio; this is not a valid
Answer: C is incorrect. Urgency prioritizes requirements based on time sensitivity.
You’re organizing the business analysis approach for your organization. Jane wants to know when
changes to requirements are most likely to happen in business analysis processes. Which one of
the following statements best describes when changes to requirements may happen?
A. Changes to requirements usually happen at the end of the business analysis processes.
B. Changes to requirements usually happen early in the business analysis processes.
C. Changes to requirements may happen at any time.
D. Changes to requirements happen after the business analysis processes.
Changes to requirements may happen at any time in the business analysis processes and
throughout the project. When these changes happen later in the process, it becomes more difficult
to accept, communicate, and manage those changes.Answer: B is incorrect. Changes may happen at any time, not just at the beginning of the
Answer: A is incorrect. Changes don’t just happen at the end of the business analysis processes.
Answer: D is incorrect. Changes may happen at any time, not just after the business analysis
There are three inputs for stakeholder analysis. Which input describes the organizational units that
exist and their interactions with one another?
A. Business need
B. Enterprise architecture
C. Matrix structure
D. Organizational process asset
The enterprise architecture describes the relationship among the organizational units and how the
organizational units act with one another.
Answer: A is incorrect. The business need describes business requirements, solution scope, and
Answer: C is incorrect. A matrix structure is not one of the three inputs to stakeholder analysis.
Answer: D is incorrect. Organizational process assets describe organizational policies, procedures,
forms, and methodologies the business analyst is to follow.
You are the business analyst in your organization. Management comes to you with a customer
complaint that they’d like you to analyze. What’s the common task associated with customer
complaints or loss of revenue?
A. Stakeholder assessment of implementation
B. Issue management and identification
C. Evaluation of a business need
D. Capability assessment
When there are customer complaints, loss of revenue, or new market opportunities, the best
course of action is the evaluation of a business need.
Answer: D is incorrect. Capability assessments are useful, but they happen after defining and
evaluating the business need.
Answer: B is incorrect. Issue management and identification cannot be the best answer for
understanding and research customer complaints.
Answer: A is incorrect. Stakeholder assessment of implementation is not a valid business analysis
Kelly is the business analyst for her organization and she’s identifying roles and responsibilities of
the people involved in business analysis activities. Her manager has asked Kelly to create the
RACI matrix to accomplish this task. What is the RACI matrix?A. The RACI matrix is a roles and responsibilities chart that uses the legend of Responsible, Action,
Controlled, and Informed.
B. The RACI matrix is a roles and responsibilities chart that uses the legend of Role, Action, Controlled,
C. The RACI matrix is a roles and responsibilities chart that uses the legend of Responsible, Accountable,
Consulted, and Informed.
D. The RACI matrix is a roles and responsibilities chart that uses the legend of Risk, Action, Cost,and
The RACI matrix is a roles and responsibilities chart that uses the legend of Responsible,
Accountable, Consulted, and Informed.
Beth is a business analyst for her organization and she’s discussing the solution with her key
stakeholders. Beth is considering that moving to a new operating system, new office software, and
new customized applications will be too much for the end users to learn and to manage their
ongoing responsibilities. What task is Beth completing in this scenario?
A. Manage the stakeholders.
B. Evaluate solution performance.
C. Define transition requirements.
D. Assess organizational readiness.
Beth is performing the assessment of organizational readiness. This task reviews the
organization’s ability to accept and use the solution.
Answer: A is incorrect. Stakeholder management is not an applicable business analysis task for
Answer: C is incorrect. The task of defining transition requirements describes the process of
moving from one solution to another.
Answer: B is incorrect. Evaluation of solution performance is the task of reviewing current
solutions for improvement.
Management comes to you and asks you to complete some specifications and models about the
current state of the organization.
Management wants you to complete this business analysis activity as soon as possible and report
back to them with your findings. What is the primary purpose of the specify and model
A. To analyze the roles and responsibilities of users within the organization to determine how the processes
may be improved.
B. To analyze the utility function within the organization to determine how risk tolerance may allow for new
C. To analyze the functioning of an organization and to provide an insight into opportunities for improvement.
D. To analyze the processes of an organization to determine what processes can be improved, removed, or
The specify and model requirements is a business analysis process to analyze the functioning of
an organization and provide an insight into opportunities for improvement. Answer: D, A, and B are
incorrect. These are not valid definitions of the specify and model requirements process.
In preparation for your business analysis examinations, you should be familiar with the tasks to
complete requirements management and communication activities. How many tasks are there in
the knowledge area of requirements management and communication?
Following are the tasks in Requirements Management and Communication:
Manage solution scope and requirements.
Manage requirements traceability.
Maintain requirements for reuse.
Prepare requirements package.
Which business analysis task in the requirements management and communication domain is
best described as creating and maintaining relationships among business objectives,
requirements, team deliverables, and solution components to support business analysis activities?
A. Communicate requirements.
B. Prepare the requirements package.
C. Manage requirements traceability.
D. Document requirements for review.
The question describes the task of managing requirements traceability.
Answer: B is incorrect. Preparing the requirements package is a task that selects and structures a
set of requirements to ensure that the requirements are effectively communicated to, understood
by, and usable by a stakeholder group or groups.
Answer: A is incorrect. Communicating requirements is the process of discussing the
requirements through communication channels to ensure that the stakeholders understand the
Answer: D is incorrect. Documenting requirements for review is not a valid answer, as this is not a
business analysis task in the requirements management and communication knowledge area.
Which of the following describes the organizational policies, procedures, forms, and
methodologies the business analyst is to follow?
A. Organizational process assetB. Enterprise architecture
C. Business need
D. Matrix structure
Organizational process assets describe the organizational policies, procedures, forms, and
methodologies the business analyst is to follow.
Answer: C is incorrect. The business need describes business requirements, solution scope, and
Answer: B is incorrect. The enterprise architecture describes the relationship among the
organizational units and how the organizational units act with one another.
Answer: D is incorrect. A matrix structure is not one of the three inputs to the business analysis
You are the business analyst for your organization. You’ve believed that your solution can actually
be purchased from outside vendor rather than trying to create the solution internally. You decide to
ask the vendor to provide a fee for their services based on the statement of work. What document
will you give the vendor along with the statement of work?
A. Request for quote
B. Contract terms
C. Request for proposal
D. Purchase order
When an organization wants just the cost of the service or product, request for quote is used.
Quotes, provided by vendors to buyers, don’t present any ideas or direction, but provide just the
cost of the solution.
Answer: C is incorrect. Request for proposal asks the vendor to provide detail on a proposed
solution and the cost of the solution.
Answer: D is incorrect. Purchase order tells the vendor that your organization will be purchasing
the goods or services.
Answer: B is incorrect. Contract terms aren’t feasible, as the business analyst doesn’t know how
much the solution will cost. Contract terms come later in the procurement process.
Which requirements allocation technique is best described as the breaking down of the solution
scope into smaller units for allocation?
A. Functional decomposition
B. Resource allocation granularity
C. WBS creation
D. Process modeling
Functional decomposition takes the solution scope and decomposes it into smaller, more
Answer: B is incorrect. Resource allocation granularity isn’t a business analysis term and is not acceptable for this question.
Answer: D is incorrect. Process modeling maps activities in a process model to different roles,
vendors, and contractors.
Answer: C is incorrect. WBS creation also uses a decomposition of the project scope into work
packages, but it’s not the process described in this question.
John and Hanna are business analysts in their organization and they are completing the
verification activities to check for completeness of the requirements. When should John and
Hanna perform these verification activities?
A. At each milestone of the requirements analysis process
B. Once all of the requirements have been gathered
C. Iteratively throughout the requirements analysis process
D. As often as the requirements management plan calls for
Requirements verification activities are performed iteratively throughout the requirements analysis
Answer: A is incorrect. Requirements verification happens in iterations, not just at milestones
(assuming there are milestones in the process).
Answer: B is incorrect. Verification activities don’t happen just at the end of the requirements
gathering process, but iteratively throughout the process.
Answer: D is incorrect. This answer is tempting, but it’s not the best answer.
Business needs do not always originate from the business analyst or from business owners. There
are several stakeholders which may identify or contribute to the identification of a business need.
Which one of the following stakeholders are most likely to have the most direct awareness of
problems that could lead to a business need?
A. End users
B. Business analysts
C. Project managers
D. Functional managers
End users of a system are the stakeholders that are to have the most direct awareness of
problems. The end users typically represent the largest group of stakeholders and are closest to
the applications, services, and facilities where business needs may be represented.
Answer: C is incorrect. Project managers may be aware of business needs, but they aren’t the
most likely stakeholders.
Answer: D is incorrect. Functional managers oversee end users and other resources, but may not
be the stakeholders closest to the need.
Answer: B is incorrect. Business analysts can help identify and clarify the need, but this isn’t the
best choice for the question.
…go to http://www.lead2pass.com/ccba.html to download the full version Q&As.